Plugin Support
PublisherKits
TagWise
WordPress plugin for AI-powered tag cleanup and merging.
We aim to respond to all tickets within 2 business days, Monday to Friday.
Step 1 — Before you submit
Check the documentation first
Most issues are covered in the documentation. Check these resources before submitting a ticket.
DOCUMENTATION & FAQS
Full setup guides and FAQ.
COMMON ISSUES
Quick fixes for analysis, merging and API issues.
ACCOUNT & BILLING
Licence management, subscription, cancellation, invoices and moving licences.
Step 2 — Common issues
Common Issues
If the documentation didn’t resolve it, check these known issues and fixes.
AI analysis will not start or keeps erroring
Set your API key for the selected provider (OpenAI, Anthropic or Gemini) under Tools then TagWise Settings, and use Test Connection to confirm it works. A batch that fails is skipped and logged, not fatal - the run carries on and you can re-analyse afterwards.
The wrong tags were grouped together
Nothing merges without your approval. Review each group’s confidence badge and reason, click individual tags to exclude them from a merge, or Reject to keep them separate. Filling in the shared Site Profile (sector and context) stops domain acronyms being mistaken for duplicates.
It did not find duplicates I expected
TagWise only groups tags that are genuinely the same concept, not merely related ones. Large taxonomies are processed in batches with a cross-batch meta-pass at the end; if a batch was skipped (shown in the progress notice) or you raised the batch size, re-run the analysis.
A merge went wrong, or I want to see what changed
Every merge and deletion is written to the history log on the Review page - which tag, the keeper, how many posts moved and when. Unused-tag deletion only ever removes tags with zero posts, re-checked at the moment of deletion.
Step 3 — Still need help?
Submit a Support Ticket
This form is for paid licence holders - Personal and Pro plans. Free plan users please post support requests via the WordPress.org support forum.
Complete the form below. The pre-flight checklist and site info help us resolve your issue without unnecessary back-and-forth. Your submission creates a support account you can log into at bwtlsupport.com/support-portal to track your ticket.