Plugin Support
PublisherKits
Content Classifier
Works out what your posts are really about, independent of how they were filed.
We aim to respond to all tickets within 2 business days, Monday to Friday.
Step 1 — Before you submit
Check the documentation first
Most issues are covered in the documentation. Check these resources before submitting a ticket.
DOCUMENTATION & FAQS
Full setup guides, the free and Pro split, and FAQ.
COMMON ISSUES
Quick fixes for enrichment, matching and API issues.
ACCOUNT & BILLING
Licence management, subscription, cancellation, invoices and moving licences.
Step 2 — Common issues
Common Issues
If the documentation didn’t resolve it, check these known issues and fixes.
The classification looks wrong
Classification runs in two layers: a deterministic keyword floor that always works, and an optional AI pass that refines it. Without an AI connection only the keyword layer runs. Filling in Publication context on the Configuration tab helps the AI understand your subject area.
The AI connection test fails
If WordPress 7.0 is present the plugin uses the core AI Client and stores no key itself - configure the provider under Settings then Connectors. Otherwise it needs a shared PublisherKits AI configuration from a sibling plugin. The test reports the model requested and the model that actually answered.
A profile run stalled part-way
Runs process the archive in batches and can be resumed - reopen the Results tab and start again. A lock prevents two runs at once, and batch size adapts automatically if the database is under pressure.
The reports are empty
Reports need classified posts and a category selection. Run a profile across the archive first - auto-classify on publish only covers posts written after the plugin was activated.
Step 3 — Still need help?
Submit a Support Ticket
Content Classifier Pro is live. This support desk is for licence holders - open a ticket below with your licence email and we will help. The free version is coming to WordPress.org shortly, and the documentation answers most questions fastest.
Complete the form below. The pre-flight checklist and site info help us resolve your issue without unnecessary back-and-forth. Your submission creates a support account you can log into at bwtlsupport.com/support-portal to track your ticket.