Plugin Support
PublisherKits
PageSkin
WordPress plugin for wallpaper and skin takeover ad campaigns.
We aim to respond to all tickets within 2 business days, Monday to Friday.
Step 1 — Before you submit
Check the documentation first
Most issues are covered in the documentation. Check these resources before submitting a ticket.
DOCUMENTATION & FAQS
Full setup guides and FAQ.
COMMON ISSUES
Quick fixes for display, scheduling and tracking.
ACCOUNT & BILLING
Licence management, subscription, cancellation, invoices and moving licences.
Step 2 — Common issues
Common Issues
If the documentation didn’t resolve it, check these known issues and fixes.
A skin is not showing at all
Check the campaign Enabled toggle is on, the post is Published, and today is inside the Start and End dates. Also confirm at least one rail or top-banner image is set - a campaign with no creatives will not render.
Rails are hidden on narrower screens
This is by design: rails hide when each side gutter is below the minimum visible width, or the viewport is under the breakpoint. Lower "Minimum visible side width" (try 60 to 100px) and check Content clearance and Max rail width.
Only one campaign shows even though several are enabled
Expected. PageSkin serves one campaign site-wide - the newest enabled, in-schedule one. There is no per-page targeting or rotation, so queue campaigns by schedule rather than expecting several at once.
Impressions or clicks are not tracking
Confirm JavaScript is not blocked and the tracking request succeeds. An ad blocker, or a cache serving a stale nonce, will cause missed counts; direct-sold creatives from your own media library are less affected than third-party tags.
Step 3 — Still need help?
Submit a Support Ticket
This form is for paid licence holders - Personal and Pro plans. Free plan users please post support requests via the WordPress.org support forum.
Complete the form below. The pre-flight checklist and site info help us resolve your issue without unnecessary back-and-forth. Your submission creates a support account you can log into at bwtlsupport.com/support-portal to track your ticket.