Plugin Support
PublisherKits
ES Intelligence
AI reports that read your Engagement Signals data for you.
We aim to respond to all tickets within 2 business days, Monday to Friday.
Step 1 — Before you submit
Check the documentation first
Most issues are covered in the documentation. Check these resources before submitting a ticket.
DOCUMENTATION & FAQS
Full setup guides and FAQ.
COMMON ISSUES
Quick fixes for enrichment, matching and API issues.
ACCOUNT & BILLING
Licence management, subscription, cancellation, invoices and moving licences.
Step 2 — Common issues
Common Issues
If the documentation didn’t resolve it, check these known issues and fixes.
ES Intelligence says Engagement Signals is required
ES Intelligence cannot run without Engagement Signals - it reads that plugin’s data. Install and activate Engagement Signals, confirm it is receiving events, and the ES Intelligence screens return automatically.
Reports are empty or thin
ES Intelligence only reports on data Engagement Signals has already collected. Give a just-sent campaign time for its events to arrive, and note that baseline comparisons sharpen as more sends accumulate.
The AI features are not working
ES Intelligence uses the WordPress 7.0 core AI Client and takes no AI key of its own. Confirm your site is on WordPress 7.0 or later and that the core AI capability is configured at the site level.
A report did not arrive by email
Check the schedule and recipient in ES Intelligence settings, and that your site can send mail at all. Reports are delivered as plain text and PDF; a failed send is usually a general WordPress email delivery issue.
Step 3 — Still need help?
Submit a Support Ticket
ES Intelligence is a paid add-on for Engagement Signals, so this support desk is for licence holders. Open a ticket below with your licence email and we will help - and remember ES Intelligence needs Engagement Signals installed and active to run at all.
Complete the form below. The pre-flight checklist and site info help us resolve your issue without unnecessary back-and-forth. Your submission creates a support account you can log into at bwtlsupport.com/support-portal to track your ticket.