Plugin Support
PublisherKits
OneTrueList
Consolidate, clean and lawfully maintain the contact lists you already own.
We aim to respond to all tickets within 2 business days, Monday to Friday.
Step 1 — Before you submit
Check the documentation first
Most issues are covered in the documentation. Check these resources before submitting a ticket.
DOCUMENTATION & FAQS
Current feature summary and status.
COMMON ISSUES
Quick fixes for enrichment, matching and API issues.
ACCOUNT & BILLING
Licence management, subscription, cancellation, invoices and moving licences.
Step 2 — Common issues
Common Issues
If the documentation didn’t resolve it, check these known issues and fixes.
An import did not land the contacts I expected
Imports map your columns and resolve conflicts before anything is written to the live database. Check the conflict queue and Source Records to see what was held back and why, then approve or correct it there.
Email verification is not running
The built-in MX check needs no third-party account and always works. The paid verifiers - MillionVerifier, ZeroBounce, EmailListVerify and Hunter - each need your own API key saved in Settings, and are billed by that provider directly.
Replies are not being parsed
Reply and out-of-office intelligence needs a mailbox connected over IMAP or Microsoft Graph. Check the connector settings and the Parser Log, which records what arrived and how it was interpreted.
Contact Pools or cleanup promotion are unavailable
Licence tiering is not yet wired, so an install currently resolves to the free tier for those two features - which hides Pools and blocks promoting cleaned records into the live database. This is a known issue and is being fixed; open a ticket if it is blocking you.
Step 3 — Still need help?
Submit a Support Ticket
OneTrueList is in active development ahead of release. If you are running it, open a ticket below and we will help. The product page has the current feature summary.
Complete the form below. The pre-flight checklist and site info help us resolve your issue without unnecessary back-and-forth. Your submission creates a support account you can log into at bwtlsupport.com/support-portal to track your ticket.