Plugin Support
PublisherKits
Publisher Tools
Email deliverability operations on your Engagement Signals data.
We aim to respond to all tickets within 2 business days, Monday to Friday.
Step 1 — Before you submit
Check the documentation first
Most issues are covered in the documentation. Check these resources before submitting a ticket.
DOCUMENTATION & FAQS
Full setup guides and FAQ.
COMMON ISSUES
Quick fixes for enrichment, matching and API issues.
ACCOUNT & BILLING
Licence management, subscription, cancellation, invoices and moving licences.
Step 2 — Common issues
Common Issues
If the documentation didn’t resolve it, check these known issues and fixes.
Publisher Tools will not load
Publisher Tools requires Engagement Signals - it returns early if Engagement Signals is not active. Install and activate Engagement Signals first, then Publisher Tools becomes available.
Reputation or Postmaster data is missing
Reputation Monitoring reads Google Postmaster Tools and Microsoft SNDS. Both need you to verify your sending domains/IPs with those services and connect them in settings; data only appears once the providers have it for your domains.
A blocklist or authentication check looks wrong
Blocklist checks query public DNSBLs (Spamhaus, Barracuda, SpamCop) and authentication checks read your live SPF, DKIM and DMARC records. A transient DNS issue can skew a single run - re-check, and confirm the domain and selector are entered correctly.
DMARC reports are not being ingested
DMARC RUA ingestion needs your DMARC record to send aggregate reports to the address Publisher Tools monitors. Confirm the rua= address in your DMARC record matches, and that the mailbox is reachable.
Step 3 — Still need help?
Submit a Support Ticket
Publisher Tools is a paid add-on for Engagement Signals, so this support desk is for licence holders. Open a ticket below with your licence email and we will help - and remember Publisher Tools needs Engagement Signals installed and active to run at all.
Complete the form below. The pre-flight checklist and site info help us resolve your issue without unnecessary back-and-forth. Your submission creates a support account you can log into at bwtlsupport.com/support-portal to track your ticket.